Shipping Policy

Last updated: October 13, 2026

Thank you for choosing Freslyn. We aim to make the delivery process as clear and straightforward as possible. Below you can find information about order processing, estimated delivery times, tracking, shipping costs, and delivery issues.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your order.

Orders are generally processed within 1–2 days.

Please note that processing time is separate from the estimated delivery timeframe.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

7–12 days

This means your total estimated timeframe is generally:

1–2 days processing + 7–12 days delivery

Delivery times are estimates and may occasionally vary depending on your location, carrier delays, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier to update the tracking status after your order has been handed over for delivery.

You can use your tracking number to follow the progress of your shipment until delivery.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

The final shipping rate may depend on factors such as:

• Your delivery country
• Order quantity
• Package weight
• Available shipping method

You will always be able to review the applicable shipping cost before completing payment.

International Shipping

Freslyn ships to selected international destinations.

International orders may occasionally experience additional delays due to customs procedures, local delivery networks, or other destination-specific requirements.

Where applicable, customers are responsible for any import duties, taxes, or customs charges imposed by their local authorities unless otherwise stated during checkout.

Order Confirmation

After placing your order, you will receive an order confirmation email.

Please review your order details carefully, including:

• Your name
• Shipping address
• Products ordered
• Quantity
• Subscription frequency, if applicable

If you notice an error, contact us as soon as possible at info@freslyn.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your information before submitting your order.

If an incorrect or incomplete address causes a package to be delayed, returned, or lost, Freslyn may not be able to provide a free replacement or refund.

If you notice an address error shortly after ordering, contact us immediately. We will do our best to update the information before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.

Order Changes and Cancellations

We begin processing orders quickly.

If you need to change or cancel an order, contact us at info@freslyn.com as soon as possible.

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Delayed Shipments

Occasionally, shipments may take longer than expected due to factors outside our control.

A tracking update may also temporarily stop while a package moves between carrier facilities. This does not necessarily mean that the package has been lost.

If your tracking has not updated for an extended period or your order has exceeded the expected delivery timeframe, please contact us and we will help investigate the shipment.

Lost Packages

If you believe your order has been lost in transit, please contact:

info@freslyn.com

Include your:

• Order number
• Full name
• Shipping address
• Tracking number, if available

We will review the shipment information and work with our fulfillment and shipping partners to determine the appropriate next step.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you cannot locate it, we recommend first:

1. Checking around your property and any safe delivery locations.
2. Asking household members or neighbors.
3. Checking directly with the local carrier.
4. Allowing up to 24–48 hours, as some carriers may mark packages as delivered shortly before final delivery.

If you still cannot locate the package, contact us at info@freslyn.com and we will assist where possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

Send an email to info@freslyn.com with your order number and clear photos of the item and packaging.

We will review the issue and help arrange an appropriate solution.

Subscription Shipments

If you purchase Freslyn through a subscription, new orders will be generated according to the delivery schedule selected during checkout.

For example, a subscription showing “Delivery every 3 months” will generate a new shipment approximately every three months unless the subscription is cancelled before the next renewal.

Once a subscription renewal has already been processed, the associated shipment may no longer be cancellable.

Contact Us

If you have any questions about your shipment, tracking information, or delivery, please contact:

Freslyn Customer Support
Email: info@freslyn.com
Website: www.freslyn.com